Bombay Grill Indian Restaurant | Cambridge, Ontario
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The aim of the proposal is to refresh and renew the public image of the restaurant as to enable it the recognition it deserves with the quality of its cuisine. By invoking an active interest from the community through its new storefront impression and setting higher standards for visual presentations of the products, the project seeks to revitalize Main Street with the store’s presence and elevate the popularity of the restaurant.
Bombay Grill originally started out in Burlington, Ontario as a stand-alone restaurant before becoming a franchise that it is today. The owner of the restaurant, observing the lack of competition in Indian cuisine specialty and seeing the opportunity of future development in downtown Galt area, opened up a branch about 13 months ago.
Given the relatively subtle environment of Galt, the pace of the restaurant was initially short of expectations. However, through local advertisements, such as home flyers and coupons on Cambridge newspaper, it eventually gained some ground in the community and is one of the most popular restaurants in the area.
Bombay Grill established its status on Main Street mainly by the word of mouth. Offering good quality and quantity of Indian dishes at fairly reasonable prices, it quickly gained positive customer feedback and built a network of royal customers. Especially known for its signature dishes Butter Chicken and Lamb Curry, it has one of the highest ratings on Urbanspoon.com.
“We usually get the butter chicken with a couple of vegetable samosas. It’s always hot and delicious with just the right amount of spice. This is the best butter chicken I’ve had in all of Waterloo Region!”
-Anonymous Review on Urbanspoon
“The butter chicken was spiced just right – the sauce was creamy and flavorful. The naan was to die for!”
-Anonymous Review on Urbanspoon
When it comes down to selling your product, no matter how excellent it may be, its presentation is crucial in capturing the public interest and establishing a successful identity in its market. For Bombay Griil, there were several flaws that explained the slow progression to its success.
1. Bright Neon Lights – Although they do give a strong impression at the streetlevel, the signs are seen more of visual “noises” in the view of passerbys and give a cheap appearance to the restaurant as a whole.
2. Wall-mounted TV – Flashing LCD screen that advertises the dishes WITHIN the restaurant is not the best way to provide a relaxing dining experience. Also, it distracts the attention of the customers from the restaurant environment to trivia questions.
3. Backlit Signage – You can expect to find these plastic banners with take-out restaurant in the airport. Again, it gives a very cheap and conventional impression to the restaurant.
4. Dull Atmosphere – Considering the cultural richness of India, the storefront signage and the interior walls, due to their dull colour scheme, do not speak up to the ambience of Bombay.
First and foremost, the neon lights have to go. Without them outsiders would be encouraged to peek into the restaurant from the sidewalk and therefore enables potential in drawing additional customers.
Secondly, the wall-mounted TV should be replaced with more framed paintings to give the mood to the interior.
Thirdly, the backlit signages (storefront and menu) should be replaced with washdown lighting to give it a hint of “class.”
Overall, the visual scheme of the restaurant should be more ambient and welcoming.
“Bombay Grill, for what it offers in food quality and quantity, deserves a better recognition in the community of Galt, Cambridge. By discarding the distracting elements and dull colour schemes and replacing them with ambient, playful, and yet sophisticated visual theme, it can achieve a more distinct presence and attract the attention it truthfully deserves as a fine Indian cuisine.”
Anonymous Review (Me)